Free Shipping on all orders.

FAQ + Answers to Questions

Frequently Ask Questions

Frequently Ask Questions

How do I Place an Order?


To order simply browse our convenient catalog, select the item(s) and add to shopping cart. Confirm order once you have placed credit card information. Pay with PayPal, or your preferred credit card. Once you click the check out button you will have to confirm the order and payment method. Make sure to check information given such as credit card number, verification number, shipping address and billing address. Order will be on its way once payment is verified. Shipment will be within 24 hrs. on most orders.

What is Standard Delivery?

Standard delivery orders  are free of charge. They are processed once credit card authorization and verification have been obtained. Orders shipped via standard delivery will typically ship within 24 hrs of receiving credit card authorization. 2nd Day Delivery

Orders placed with 2nd Day Shipping Monday through Friday (excluding holidays) before 12:00 PM EST ship that same day, pending credit card authorization and verification. Once we ship your package we will send you an email with the status of your order along with a tracking number so you may track your package on-line with the carrier. Only standard delivery is free.

What is Your Shipping and Handling Policy?


Free shipment is for standard delivery only which will take 2-3 days to be delivery. Selecting other delivery methods will have a small charge.  International shipping is free with $100.00 dollar purchase total. A physical address is required for shipping any merchandise. What is your Return and

What is you Refund Policy?

  

We will work with you to make sure the refund and  return process  is  done on  a timing manner. Return merchandise in 15 business days of package received on jewelry items and 30 days on all other merchandise.  We will offer replacement, if applicable, credit or your money back which ever is your preference.

Merchandise has to be intact in original package, not broken or altered and cleaned. We will refund your purchase amount except s/h cost when applicable.  When you receive  any item(s)  from us there will be a Refund form included. Send this form filled with return merchandise. Please, fill the form in its entirely to avoid delays.  Insured is recommended on high cost items, for safety We will notify you via email when merchandise arrived and when we have processed your refund. This process may take between 2-3 days after received of merchandise. We will refund back to your credit card, no cash refund. 

Do You Share my Information with Others?

 

Frequent Ask Questions: 


Our privacy is important to us. As part of the  order process  we collect your name, address, billing address phone number, credit /debit card information and bank accounts when paying with checks. This information is collected and used in extrictly way which is to fill your order or maintain contact with our customers. We are committed to the security of our customer information and it is not shared with third parties. We only share  your information with your credit card company processing. We want to make your shopping with us satisfying, pleasant and safe.  Your satisfaction is always guaranteed. Do you Offer Gift Boxes? All our merchandise is wrapped on gift boxes, depending on the type of jewelry they you will receive each item purchased on a silver or leather or blue box. Some others might come on a beautiful pouch. On each jewelry description you will find what type of gift boxes will come with the merchandise.  Your satisfaction is our priority